The Client
A leading insurance company in the Arab World, affiliated to one of the largest global insurance and asset management groups.

Main challenges

• Intensifying local competition
• Ambitious development strategy to penetrate the life and bancassurance markets
• Pressure from new strategic shareholders to reduce costs and align operations with world standards
• Internal inertia to change

Approach
CDS worked closely with the client for 12 months; during this period, CDS transformed the company's operational, organizational, managerial, and human resources systems. This also involved coaching the company’s senior management to ensure the institutionalization of the new management systems. CDS also accompanied the client during the implementation phase to ensure rapid and proper implementation of all developed solutions and to provide coaching to managers and staff

Impact: selected results

• Clear definition of strategies for the different activities and lines of business
• Institutionalization at all levels

The client says …
The successful Change Program of CDS at our company made me realize how easy it can be to change and improve ... when you are convinced of the need to change and when you believe in your own ability to succeed.

Working with CDS was a fruitful and pleasant experience during all phases of our Change Program: change preparation, solution development, and implementation of all change initiatives. All through this intense work period, CDS systematically displayed a rigorous approach, high competence, and effectiveness, while strictly adhering to all their commitments, including original work schedules and budget.

At the personal level, never in my life had I imagined that I would change so profoundly in so little time, and that I would so quickly adopt a new self-discipline that I now feel has become a second nature to me. For example, CDS has raised my awareness to how important it is for me as the General Manager to set the example so that all others in the company follow.

Well CDS, you also succeeded in changing me! Thank you for helping me rediscover my true potential.

In conclusion and after the successful completion of our Change Program, I would like to express my deep appreciation and esteem, wishing CDS all the success that it deserves.

General Manager