The Client
A private-sector insurance company in Egypt, affiliated to one of the largest global insurance and asset management groups.

Main challenges

• Intensifying competition due to market liberalization
• Ambitious development targets mandated by the mother group, including competing outside traditional niche market and development of Life and Bancassurance activities, while reducing operating costs
• Outdated operating modes and IT systems
• Internal inertia to change

Approach
The transformation program was completed in 12 months and involved an institutional audit, a complete redefinition of the company's operations, organizational design, and management systems. CDS was also heavily involved during the implementation phase.

Impact: selected results

• Clear definition of the company’s business strategy by client segment, class of business, distribution channel, and geography
• Institutionalization at all levels
• Successful migration of the company from its prevailing situation to its desired position, and its development to become a pioneer and heavy-weight contender in the Egyptian Life assurance and Bancassurance markets

The client says …
CDS consultants were instrumental in designing and implementing a comprehensive Change Program for our company. Their approach to our business was refreshing, working as collaborative partners, engaging our employees to solve problems and design the solutions that placed us on the path to corporate success.

Their differentiating factor was that they did not preach what to do, but helped us to identify what we needed to do and how to do it. When we need further consultancy work, we will undoubtedly be directly in contact with CDS.

Executive Chairman